Job Overview
- Date PostedJanuary 3, 2025
- Job Location
- Expiration dateMarch 26, 2025
- Experience Level0-2 years
- GenderBoth
- QualificationBachelors Degree
Job Description
Job Title: IT Support Specialist
Company: Cognizant
Job Description:
• Provide technical support to end-users, troubleshooting hardware, software, and network issues.
• Respond to service requests and incidents via phone, email, and ticketing systems.
• Install, configure, and maintain computer systems, applications, and peripherals.
• Collaborate with cross-functional teams to resolve complex technical problems.
• Document technical issues, solutions, and best practices for knowledge sharing.
• Ensure system security and data integrity through regular updates and maintenance.
• Train users on new technologies and best practices for efficient system usage.
Requirements:
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in IT support or helpdesk roles.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Familiarity with networking protocols, VPNs, and remote support tools.
• Excellent problem-solving, communication, and customer service skills.
• Ability to prioritize tasks and manage multiple support requests efficiently.