Cognizant – IT Support Specialist

Full Time
Chennai, Tamil Nadu
January 3, 2025

Job Overview

  • Date Posted
    January 3, 2025
  • Job Location
    Chennai, Tamil Nadu
  • Expiration date
    March 26, 2025
  • Experience Level
    0-2 years
  • Gender
    Both
  • Qualification
    Bachelors Degree

Job Description

Job Title: IT Support Specialist
Company: Cognizant

Job Description:
• Provide technical support to end-users, troubleshooting hardware, software, and network issues.
• Respond to service requests and incidents via phone, email, and ticketing systems.
• Install, configure, and maintain computer systems, applications, and peripherals.
• Collaborate with cross-functional teams to resolve complex technical problems.
• Document technical issues, solutions, and best practices for knowledge sharing.
• Ensure system security and data integrity through regular updates and maintenance.
• Train users on new technologies and best practices for efficient system usage.

Requirements:
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in IT support or helpdesk roles.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Familiarity with networking protocols, VPNs, and remote support tools.
• Excellent problem-solving, communication, and customer service skills.
• Ability to prioritize tasks and manage multiple support requests efficiently.

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