D-Mart – Custome Relatonship Officer

Job Description

Job Title: Customer Relationship Officer
Company: D-Mart

Job Description:
• Assist customers with product inquiries, purchases, and returns, ensuring a smooth shopping experience.
• Address and resolve customer complaints efficiently and professionally.
• Maintain a positive and welcoming environment in the store.
• Collaborate with store teams to ensure shelves are well-stocked and displays are customer-friendly.
• Collect customer feedback and share insights to improve service quality.
• Help manage billing, payment processing, and loyalty programs.
• Ensure adherence to company policies and maintain store cleanliness and safety standards.

Requirements:
• Bachelor’s degree in any field or a diploma in customer service.
• 1-3 years of experience in retail or customer service roles.
• Strong communication and interpersonal skills.
• Ability to handle customer concerns with patience and professionalism.
• Basic knowledge of POS systems and billing procedures.
• Problem-solving skills and a customer-first attitude.

Let me know if you’d like me to tweak or add anything!