Vodafone Idea – Customer Care Executive

Full Time
February 13, 2025

Job Overview

  • Date Posted
    February 13, 2025
  • Expiration date
    March 26, 2025
  • Experience Level
    Freshers
  • Gender
    Both
  • Qualification
    Bachelors Degree

Job Description

Job Title: Customer Care Executive (Fresher)
Company: Vodafone Idea

Job Description:
• Handle incoming customer queries and provide accurate information on products and services.
• Resolve customer complaints efficiently and ensure a high level of satisfaction.
• Assist customers with billing issues, service requests, and technical support.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to the appropriate departments when needed.
• Follow company guidelines and maintain professionalism in every interaction.
• Educate customers about new offers, plans, and value-added services.

Requirements:
• Bachelor’s degree in any field (freshers welcome).
• Strong communication skills in English and regional languages.
• Customer-focused attitude with good problem-solving abilities.
• Basic computer knowledge and familiarity with CRM tools.
• Ability to stay calm and handle high-pressure situations.
• Willingness to work in rotational shifts if required.

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