Job Overview
- Date PostedFebruary 13, 2025
- Expiration dateMarch 26, 2025
- Experience LevelFreshers
- GenderBoth
- QualificationBachelors Degree
Job Description
Job Title: Customer Care Executive (Fresher)
Company: Vodafone Idea
Job Description:
• Handle incoming customer queries and provide accurate information on products and services.
• Resolve customer complaints efficiently and ensure a high level of satisfaction.
• Assist customers with billing issues, service requests, and technical support.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to the appropriate departments when needed.
• Follow company guidelines and maintain professionalism in every interaction.
• Educate customers about new offers, plans, and value-added services.
Requirements:
• Bachelor’s degree in any field (freshers welcome).
• Strong communication skills in English and regional languages.
• Customer-focused attitude with good problem-solving abilities.
• Basic computer knowledge and familiarity with CRM tools.
• Ability to stay calm and handle high-pressure situations.
• Willingness to work in rotational shifts if required.