Zomato – Delivery Partner Support Agent

Full Time
Ahmedabad, Gujarat
February 1, 2025
₹25,000 / month

Job Overview

  • Date Posted
    February 1, 2025
  • Job Location
    Ahmedabad, Gujarat
  • Offered Salary
    ₹25,000 / month
  • Expiration date
    March 26, 2025
  • Experience Level
    0-2 years
  • Gender
    Both
  • Qualification
    Bachelors Degree

Job Description

Job Title: Delivery Partner Support Agent
Company: Zomato

Job Description:
• Assist delivery partners with onboarding, training, and account setup processes.
• Handle incoming queries related to payments, order issues, app functionality, and delivery operations.
• Resolve delivery partner concerns efficiently through calls, chats, and emails.
• Ensure timely escalation of complex issues to the appropriate internal teams.
• Educate delivery partners on company policies, safety protocols, and incentive structures.
• Maintain accurate records of interactions and support provided in the CRM system.
• Contribute to improving delivery partner experience through feedback and process suggestions.

Requirements:
• Bachelor’s degree in any field (freshers welcome).
• 0-2 years of experience in customer support or partner management preferred.
• Strong verbal and written communication skills in English and regional languages.
• Problem-solving attitude and ability to handle pressure calmly.
• Familiarity with CRM tools and basic computer applications.
• Willingness to work in rotational shifts if required.

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