Teleperformance – Chat Support Executive

Full Time
Gurugram, Haryana
February 5, 2025

Job Overview

  • Date Posted
    February 5, 2025
  • Job Location
    Gurugram, Haryana
  • Expiration date
    March 26, 2025
  • Experience Level
    0-2 years
  • Gender
    Both
  • Qualification
    Bachelors Degree

Job Description

Job Title: Chat Support Executive
Company: Teleperformance

Job Description:
• Provide real-time support to customers via chat, addressing inquiries and resolving issues promptly.
• Understand customer needs and offer accurate information about products, services, and policies.
• Troubleshoot and resolve technical or service-related problems through chat interactions.
• Maintain a professional, friendly, and empathetic tone in all conversations.
• Document customer interactions and update the CRM system with accurate details.
• Collaborate with internal teams to ensure quick resolution of escalated issues.
• Meet performance targets like response time, resolution time, and customer satisfaction.

Requirements:
• Bachelor’s degree in any field (freshers welcome).
• 0-2 years of experience in chat support, customer service, or non-voice processes preferred.
• Strong written communication skills with attention to grammar and clarity.
• Ability to multitask and handle multiple chat conversations efficiently.
• Problem-solving mindset with a customer-first approach.
• Familiarity with CRM tools and basic computer applications.

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