BPO / Customer Call-Technical voice process

Job Description

Job Description – Customer Service (Inbound and Outbound) – Muthoot Finance

Location: [ Sholiganalur, Chennai ]
Role: Customer Service (Inbound and Outbound)
Company: Muthoot Finance

Key Responsibilities:

Handling inbound calls from customers and providing necessary assistance.

Making outbound calls to customers to inform them about services, offers, or follow-ups.

Addressing customer inquiries and providing accurate information regarding Muthoot Finance’s services and products.

Offering guidance on new financial services, loans, investments, and other related products.

Resolving customer issues and complaints promptly, ensuring customer satisfaction.

Collecting customer feedback and reporting it to the management team.

Ensuring a smooth and positive customer experience throughout every interaction.

Qualifications:

Proficiency in Tamil and English (both spoken and written).

Excellent communication skills and a customer-centric attitude.

Previous experience in customer service (Inbound/Outbound).

Ability to handle pressure and difficult situations with patience.

Strong problem-solving skills and a solution-oriented approach.

Ability to work independently and as part of a team.

Benefits:

Competitive salary and performance-based incentives.

Health and other employee benefits.