Infosys BPM – Customer Service Representative

Job Description

Job Title: Customer Service Representative
Company: Infosys BPM

Job Description:
• Handle inbound and outbound customer queries through calls, emails, and chats.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently, ensuring first-contact resolution.
• Maintain detailed records of customer interactions and update the CRM system.
• Collaborate with internal teams to address complex issues and ensure timely solutions.
• Achieve performance targets like response time, quality scores, and customer satisfaction.
• Follow company protocols and maintain professionalism in all customer interactions.

Requirements:
• Bachelor’s degree in any field (freshers welcome).
• 0-2 years of experience in customer service or call center roles preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Familiarity with CRM tools and basic computer applications.
• Ability to work in rotational shifts if required.