Teleperformance – Chat Support Associate

Job Description

Job Title: Chat Support Associate (Fresher)
Company: Teleperformance

Job Description:
• Respond to customer queries and issues through live chat in a timely and professional manner.
• Provide accurate information and resolve customer concerns efficiently.
• Understand customer needs and offer appropriate solutions or alternatives.
• Document customer interactions and maintain detailed records of conversations.
• Collaborate with internal teams to escalate unresolved issues when needed.
• Ensure a high level of customer satisfaction by providing friendly and helpful support.
• Follow company guidelines and chat etiquettes for quality service delivery.

Requirements:
• Minimum 12th pass or graduate in any field.
• Freshers are welcome; training will be provided.
• Good typing speed and strong written communication skills in English.
• Ability to multitask and manage multiple chat conversations at once.
• Basic computer knowledge and familiarity with web-based tools.
• Strong problem-solving skills and a customer-first approach.